Frequently asked question regarding Business travel

Please contact your employer for more details of your business travel insurance.  You need your policy number e.g. when you file a claim to If or when you contact the alarm central.

You can find general information about the business travel insurance here. For more detailed information, please contact your employer or you can log on to My pages for employees.

When a flight is delayed it is the airline companies responsibility to re-book you on a later flight or offer you a refund.

The insurance covers additional expenses which the airline company declines if the delay exceeds four hours. 

If your check-in luggage hasn’t arrived and the airline confirms that it is lost,  primarily the airline company or tour operator is responsible for compensation. You must make the PIR report (Property Irregularity Report) at the airport if your luggage doesn’t arrive on time.

 If the airline company doesn’t compensate the loss of luggage in full, you can claim the exceeding amount up to the maximum amount stated in the insurance letter. Please note that valuable items should be carried in the hand luggage.

Remember to apply for the general visa application for China and USA before you travel. Make sure you have the contact information to our alarm center. 

China: You need a visa when traveling to China. You will have to fill out an application and give your fingerprint. Also, you need an invitation from the company you are going to visit in China with specified information such as name, passport number, dates. You see more information about China Visa here.

USA: You should apply for "ESTA" if you are a citizen or eligible national of a Visa Waiver Program Country - More information

Your travel needs to be 90 days or less.
You can apply for your ESTA here